Question 1

Are Reverie Co. candles made with paraffin wax?

Accepted Answer

No! Our candles and wax melts are COMPLETELY paraffin free. We take pride in using sustainable and eco-friendly materials to ensure a clean burn, emitting fewer toxins and less carbon dioxide into the air without disrupting your hormones. Our candles are made with a natural Coconut Apricot wax blend, and our wax melts are made with natural Soy wax, ensuring a healthier and more environmentally-friendly alternative to traditional paraffin candles and wax melts.

Question 2

Are Reverie Co. products vegan and cruelty-free?

Accepted Answer

Yes! All of our products at Reverie Co. are 100% vegan and cruelty-free. We take pride in ensuring that none of our items contain any animal-derived ingredients, and we are committed to ethical practices that do not involve testing on animals. Our dedication to these principles is central to our mission to provide high-quality, conscientious products to our valued customers.

Question 3

Does Reverie Co. allow returns?

Accepted Answer

We stand by the quality of our products and want you to be completely satisfied with your purchase. Our 14-day return policy ensures that you have enough time to thoroughly evaluate your product. If for any reason you are not satisfied with your purchase, please let us know and we will provide a refund/exchange. Your item must be in the same condition that you received it, unused, and in its original packaging with proof of purchase. Please note, you will be responsible for all return shipping charges. We recommend requesting a tracking number when mailing your return. ​After the receipt of your item, please allow up to five (5) days for us to inspect and process your return/exchange. You will be notified by email when the process has been completed.

Question 4

Does Reverie Co. do custom orders?

Accepted Answer

Yes! We would love to create a custom product for your event or gift. To place a custom order, please complete the form on the ‘Custom’ page with your specific requirements and preferences, or contact us through the ‘Contact’ page.

Question 5

Why does the candle I purchased from Reverie Co. have minor imperfections or flaws on the surface?

Accepted Answer

Our candles are made with 100% Coconut Apricot blended wax, with absolutely NO paraffin added. Imperfections and flaws on the surface or sides of our candles are completely normal and are a natural characteristic of using high-quality, natural waxes. These minor variations are a testament to the purity of our ingredients and craftsmanship, ensuring you receive a product that is both safe and eco-friendly. We believe that these unique features add character to each candle, reflecting the care and individuality inherent in each handcrafted piece.

Question 6

How long does it take Reverie Co. to ship out orders?

Accepted Answer

Your order is expected to be shipped out within 3-5 business days. Please note that orders containing candles or wax melts will be shipped out on days Monday through Wednesday. This policy is in place to prevent your wax items from being exposed to extended periods of heat while sitting in warehouses or shipping trucks, ensuring their quality upon delivery.

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